Hire Policy | Attira | The Hire Studio

Last updated 7 October 2026

Booking, approval and payment

Request your dates. Choose your dress, size and hire length (4, 8 or 30 days) and the date you need it. Please book at least 3 days before your start date.
We approve it personally. We check every request by hand to make sure the dress is available and can reach you in time. Sending a request does not commit you to anything.
Pay to confirm. Once approved, we email you a secure payment link. Pay by card through Stripe within 48 hours to confirm your booking. We hold the dress for you during that time. If payment is not made within 48 hours, the hold ends and the dates are released.

Your booking is confirmed only once payment is received. You will get an email confirmation with your hire dates and order details.

Hire periods, delivery and returns

Hire lengths. Choose 4, 8 or 30 days. Day one is your start date, the day the dress is due to arrive.
Delivery. We send your dress by tracked Express Post 3 business days before your start date so it arrives on or before that day, even interstate. Australia Post does not deliver on weekends or public holidays, so if your start date falls on one your dress arrives by the business day before. No signature is needed unless you ask for one, so please choose an address where it can be received or left safely.
Local pickup. You can choose free local pickup in Brisbane instead of postage. Collect the dress in Mitchelton on your start date and drop it back by the day after your hire ends, at a time we arrange with you. Late fees apply from the day after that.
Returns. Post the dress back on the last day of your hire (or the next business day, if that falls on a weekend or public holiday when post offices are closed) using the prepaid return satchel included in your parcel. Keep your postage receipt or tracking number until we confirm the dress is back.
Postal delays. We are not responsible for delays caused by Australia Post or the courier once a parcel has been sent, but we will always help you sort it out. If your dress does not arrive in time for your event because of us, we will give you a full refund.

Prices, postage and bond

Hire price. Each dress shows its price for each hire length. Prices are in Australian dollars and include GST where it applies.
Postage. A flat $15 per order covers delivery to you and the return satchel, however many dresses you hire together.
No bond. We do not charge a bond or security deposit.
Cleaning included. Professional dry cleaning after your hire is included in the price. Please do not wash or clean the dress yourself.

Sizing, fit and try-ons

Our dresses come in Australian sizes 6 to 12. Each dress page includes the designer’s size guide and notes on fit. If you are unsure, email us before booking and we will help you choose.

Try-ons. You are welcome to try dresses on in Brisbane by appointment. Send a request through our Contact page and we will arrange a time that suits.

If it doesn’t fit. Try the dress on as soon as it arrives. If it doesn’t fit, email us within 24 hours of delivery and post it back unworn the next business day. Once it is back with us in the same condition, we will give you store credit for the hire price (postage is not refunded), or swap it for another size if one is free in time. Please do not alter the dress in any way, including taking it in or hemming it.

Care, damage and late returns

Please treat the dress as if it were your own. Normal wear, such as a small mark or a loose thread, is covered by our cleaning and is never charged.

Things to avoid. Spray tan, fake tan, heavy makeup on the neckline, red wine and candle wax are the most common causes of permanent marks. Please keep the dress away from these where you can.
Accidents. If something happens, tell us when you return the dress. Please don’t try to remove a stain yourself, as this often makes it worse.
Repairable damage. Every hire includes $100 of accidental damage cover at no cost, so small repairs and stains that need specialist cleaning are covered up to that amount. If a repair costs more than $100, you pay only the difference. We will always send you photos and the repair quote first.
Damaged beyond repair. If a dress cannot be repaired or professionally cleaned so that it can be hired again, you will be charged the dress’s full retail price, less the hire fee you already paid. We will send you photos and our dry cleaner’s or repairer’s assessment before charging. Once paid, you can ask for the damaged dress to be posted to you.
Lost or not returned. If a dress is lost, or is not returned, you will be charged its full retail price, less the hire fee you already paid, plus any late fees up to that point. We treat a dress as not returned if it is more than 14 days past its return date and you have not been in touch to arrange its return. Late fees stop at that point. If the dress then comes back to us in good condition, we will refund the retail price charge, less late fees and any cleaning or repair costs.
Late returns. If the dress is posted back after its post-back date (the last day of your hire, or the next business day if that falls on a weekend or public holiday), a late fee of $30 per day applies, because the dress is usually booked again straight after you.
Paying charges. Because we do not take a bond, any charge is sent as an invoice with a secure payment link, due within 14 days. Each dress’s retail price (RRP) is shown on its page. If an amount is not paid, we may refer it to a debt collection agency and recover our reasonable collection costs, and we may report a dress that is not returned to the police.

Cancellations, changes and refunds

Before payment. You can cancel a request at any time before paying, at no cost. Just ignore the payment link or email us.
Changing dates or dress. Email us as early as possible. One change is free up to 14 days before your start date, as long as the dress (or another one you choose) is free. After that, a change costs $15.
Cancelling after payment. More than 14 days before your start date: a full refund less a $15 admin fee, or full store credit if you prefer. 14 days or less before your start date: store credit for the hire price, less a $15 admin fee. Once the dress has been posted: return it unworn in its satchel and we will give you store credit for the hire price, less $25. Store credit lasts 12 months.
If we cancel. If we have to cancel, for example because a dress is damaged by a previous hirer, we will offer you a replacement dress or a full refund including postage.

Refunds go back to the card you paid with and usually take 5 to 10 business days to appear.

Your rights and contact

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If a dress arrives with a major fault, or not as described, you are entitled to a replacement or a full refund.

This policy is governed by the laws of Queensland.

If you have a question or a problem with your hire, please email info@attirahire.com.au and we will reply as soon as we can.

Attira | The Hire Studio · ABN 92 474 683 836 · Brisbane, Queensland