FAQ

Choose your dress, size, hire length and the date you need it, then send your request. We check every booking personally and email you a secure link to pay. Your booking is confirmed once you have paid. See How hire works for each step.

At least 3 days before your hire starts, and earlier if you can. Popular dresses go quickly in spring racing, formal and Christmas party season. You can book up to 12 months ahead.

By card, through Stripe. Once we approve your request we email you a secure payment link. Please pay within 48 hours, or the dress is released for other customers. We never see or store your card details.

4, 8 or 30 days. Your hire starts on the date you choose, which is the day the dress needs to be with you.

Yes. We are based in Brisbane and send every dress anywhere in Australia by tracked Express Post. For regional and remote addresses, please book a few extra days ahead.

We post your dress 3 business days before your hire starts, so it arrives on or before your start date, even interstate. Australia Post does not deliver on weekends or public holidays, so if your start date falls on one, your dress arrives by the business day before.

A flat $15 per order, anywhere in Australia. It covers delivery to you and the prepaid satchel to send the dress back. Local pickup in Brisbane is free.

Yes. Choose local pickup when you book and there is no postage to pay. Collect your dress in Mitchelton on the first day of your hire and drop it back the day after your hire ends. Once your booking is confirmed we email you the address and arrange a time that suits you.

Pop it in the prepaid Express Post return satchel that comes in your parcel and drop it at any post office on the last day of your hire. If that day is a weekend or public holiday, post it the next business day. Keep your receipt or tracking number until we confirm it is back.

No. Professional dry cleaning is included in every hire. Please do not wash it or try to remove marks yourself.

Australian sizes 6 to 12. Each dress page has the designer’s size guide and our notes on fit and length. If you are unsure, email us before you book and we will help.

Yes. You can try dresses on at our Brisbane studio by appointment. Request a time on the Booking page and we will confirm one that suits you.

Try it on as soon as it arrives. If it doesn’t fit, email us within 24 hours of delivery and post it back unworn the next business day. Once it is back with us in the same condition, we will give you store credit for the hire price, or swap it for another size if one is free in time. Postage is not refunded. Please don’t alter the dress in any way.

No. We don’t charge a bond or a security deposit.

Small marks and loose threads from normal wear are covered by our cleaning, at no cost. Every hire also includes $100 of accidental damage cover, so if a repair or specialist clean costs more than that, you pay only the difference. If a dress cannot be repaired, the charge is its retail price less the hire fee you paid. We always send you photos and the quote before charging anything. Full details are in our Hire Policy.

A late fee of $30 a day applies after your post-back date, because the dress is usually booked again straight after you. If you are running late, email us. A dress more than 14 days late with no contact is treated as not returned.

Before you pay, you can cancel at no cost. One change of dates or dress is free up to 14 days before your hire starts, then $15. If you cancel after paying: more than 14 days before your start date, you get a refund less a $15 admin fee; 14 days or less, store credit less $15; once the dress has been posted, store credit less $25 when it comes back unworn. Store credit lasts 12 months.